THE CUSTOMER JOURNEY
THE SURVEY PROCESS
The starting point for any project
This is where we visit take a look at the job, assess the complexity discuss what you hope to achieve, and hopefully give you some alternative ideas or cost efficient advice. We will advise on options both from a cosmetic viewpoint and also from a materials and cost perspective.The survey should take about an hour to an hour and a half. It is very thorough and covers both the practical details such as timescales, access health and safety and also all the the technical aspects required alongside an outline project plan.
Costs – Options – Plans
Following the survey we will send you a comprehensive project cost proposal deatiling all the elements required to complete the project. Your Quote will be split into those elements that are essential those that are optional or and require you to choose. Finally we will list items that may be needed depending on outcomes. For example when we remove floor tiles the floor may (or may not) require a Latex coating to prepare for new flooring. The aim is to give you a full appreciation of all costs and potential costs
THINGS TO CONSIDER
For a smooth project there are many things to consider outside the main technical project itself.
Health & Safety – Installation areas can be dangerous places, with many hazards. Our advice is to stay out!
Other Occupants – Are there any vulnerable occupants, young children, Elderly People with Special Needs
Tell The Neighbours – Make them aware that you’re modernising and warn them of potential disruption.
Rubbish – Well the waste from your project needs to go somewhere examine the options available
Internal and external space for your installer is essential. Parking provision is well worth consideration
Ensure installers have access. If you plan to be away during the installation, ensure keys are issued or provisions made.
It is likely that services will be unavailable during the installation: Gas, water, electricity & heating may be affected.
Establish clear Ground Rules early. Start / finish times, toilet facilities and smoking are all things to clarify.
Getting Ready For The Installation
You will be given a schedule of works as part of your project. This is where all the preparations works are carried out. For small works these may well be started as part of the installation, more complex works will be completed prior to the main installation. This is for minor building works, Electrical works, Plumbing / Gas works, Plastering etc. The idea being to have the main installation area fully prepared for unit installation.
THE MAIN INSTALLATION
The Main EVENT
This is where the main installation works commence. The fitting of units and fittings according to the plan, it is important that you discuss progress with the installer on a daily basis. They will keep you informed of progress and any issues, and give you the chance to discuss anything about the installation as it progresses. If you feel uncomfortable discussing this with your installer then please ring the office or your surveyor to ensure you have adequate answers to any concerns.
The Final Stages To Completion
Once the main installation is complete there may well finishing works, Tiling decorating etc to fully complete the project. This is the stage where you will be asked to inspect the Installation for any minor defects and that your satisfaction can be established.